Introduction

Performance Management

• is one of the most complex processes for a manager in any organization and yet it is the inevitable part of an organizational process
• In a nutshell, it’s the process of creating an environment where people perform to the best of their ability in order to meet the company’s goals and they are evaluated periodically by the line managers or bosses
• it is a sum total of recognizing, managing, training and developing the performance of the human resources in an organization

Case study: RaNdler’s case

• Randler joined his new BPO organization after his three productive years in this role
• In his stint with the previous company, he won the employee of the Quarter award each year as he over exceeded the expectations set by his manager