Research suggests that organizations consciously balance span of control(the resources over which an individual has direct control) and span of accountability(the results and performance outcomes for which they are held responsible) to achieve different outcomes.
If we think about the balance between span of accountability and span of control, there are only three options, and each of them drives a very different set of behaviors.
“How can I be accountable for something I don’t control?” “How can I get things done without authority?”
Welcome to the matrix, where multiple bosses, competing goals, influence without authority, and accountability without control are the norm. It is a world where skills, not structure, are the drivers of business and personal success.